In order to use the new TUNAII certificate in Easy Access, you need to make sure that you are using version 6.4.0.3 or above (The version number is displayed at the bottom left of Easy Access when have it running). The new version of Easy Access supports the TUNAI and TUNAII certificates.
NOTE: In order to install the TUNAII Certificate file in Easy Access, you will need to create the certificate on TransUnions website. Contact TransUnion for information on creating the certificate. Their tech support number is 312.258.8088. Say you are a TUNA2 customer and you need instructions on creating the TUNA2 certificate.
Here are the steps in upgrading Easy Access to support the new TUNA certificate.
- Exit Easy Access Online if it is currently running.
- Go to https://easyaccessonline.com/?page_id=233. This will take you to the License Management area of our website.
- Enter your license ID.
- From here you should be able to download the latest version of Easy Access Online (currently 6.40.0). If your support/update extension has expired you will have to contact Real Solutions at 530-725-8415 or by email at helpdesk@realsol.com. You will need 6.4.0.3 or above to use the new TUNAII certificate.
- Once the software has been downloaded, run it or double-click on the file.
- It will ask you if you ‘want to update Easy Access’. Say ‘Yes’
- This will bring you to the current version of Easy Access and allow you to use the new TransUnon digital certificate.
- Once you have upgraded, start-up Easy Access.
- Click on File Menu -> Setup Options > Bureau Setup > TransUnion (if you are running the Multi-Bureau version of Easy Access) and click on the ‘Install New Cert’ button. You will be prompted to choose the location of the new certificate. Once you choose it, you will be prompted to enter the password you created on TruansUnion’s website.
- Once entered Easy Access will start to connect to TransUnion’s new website using your new certificate.
After completing the steps, if you are uncertain if you are indeed using the new TUNA2 certificate do this:
Click on the File Menu > Setup Options > Bureau Setup. If there is no longer a ‘Install New Cert’ button then indeed you are now using the new TUNA2 cert.